Frequently asked questions

Every question operators ask, answered straight.

Payments, data ownership, the trip journal, and how bookings really work: answered plainly, with nothing buried in fine print.

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Operators ask us
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The wild doesn't rush.

Take your time. Every answer below is written plainly, ready when you are.

01What happens to my existing website?

We migrate it to Kapuli: your content, your URLs, and your SEO all carry over. You get a built-in editor to update it yourself going forward.

02Who owns my customer and booking data?

You do. Your data is fully separate from every other operator on the platform.

03Can I export my data?

Yes, anytime. Bookings, payments, and traveler records export to CSV/Excel on demand.

04Can I set up multiple tours and departures, each with its own pricing and rules?

Yes. Capacity, pricing, deposits, and cancellation policy can all be set per trip.

05Can travelers change or cancel a booking?

Yes, within whatever policy you set for your business.

06What payment methods are supported?

Kapuli connects to your own payment processor. Card payments are broadly supported, with more options on the way.

07Does Kapuli take a cut of my bookings?

No. You bring your own payment account, funds go directly to you, and Kapuli doesn't take a percentage.

08Can travelers update or change their payment method?

Yes.

09Can I reward repeat travelers?

Yes. You configure how credits are earned and redeemed, and travelers can apply them at checkout.

10Can credits be combined with discounts?

Yes.

11Can guests share preferences like diet or room type?

Yes, and that information is available to you and exportable for your suppliers.

12Can guests upload required documents (ID, waivers, etc.)?

Yes, directly to their traveler profile, linked to their booking.

13Can I offer optional add-ons during booking?

Yes. Add-ons can be attached to specific trips and selected at checkout.

14What is the trip journal?

A shared space where your guide and your travelers capture photos and moments from the trip together. It becomes something travelers can keep and share afterward.

15Do travelers have to use it?

No, it's there for anyone who wants to engage with it.

16Can travelers comment or react to entries?

Yes.

17Can guests tip guides and staff digitally?

Yes. Tips can go to guides, drivers, and hotel staff separately, using payment methods appropriate to your region.

18What reporting do I get?

Bookings, revenue, occupancy, and customer reports, filterable and exportable to Excel/CSV.

19Who supports my travelers?

Your team does, using Kapuli's built-in tools. Inquiries from your website become trackable cases automatically. Kapuli supports your staff on the platform itself.

20Will my brand stay front and center?

Yes. The booking experience runs under your brand and your domain, with no third-party name in the flow.

21Can customers still reach me directly for custom requests?

Absolutely. Nothing about Kapuli changes how your customers reach you.

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