Help
Frequently Asked Questions
A quick overview for operators exploring Kapuli. If you want more detail on anything, just reach out — we're happy to talk it through.
Your Website & Your Data
What happens to my existing website?
We migrate it to Kapuli — your content, your URLs, your SEO all carry over. You get a built-in editor to update it yourself going forward.
Who owns my customer and booking data?
You do. Your data is fully separate from every other operator on the platform.
Can I export my data?
Yes, anytime — bookings, payments, and traveler records export to CSV/Excel on demand.
Trips & Tours
Can I set up multiple tours and departures, each with its own pricing and rules?
Yes — capacity, pricing, deposits, and cancellation policy can all be set per trip.
Can travelers change or cancel a booking?
Yes, within whatever policy you set for your business.
Payments
What payment methods are supported?
Kapuli connects to your own payment processor — card payments are broadly supported, with more options on the way.
Does Kapuli take a cut of my bookings?
No. You bring your own payment account, funds go directly to you, and Kapuli doesn't take a percentage.
Can travelers update or change their payment method?
Yes.
Loyalty & Credits
Can I reward repeat travelers?
Yes — you configure how credits are earned and redeemed, and travelers can apply them at checkout.
Can credits be combined with discounts?
Yes.
Booking Experience
Can guests share preferences like diet or room type?
Yes, and that information is available to you and exportable for your suppliers.
Can guests upload required documents (ID, waivers, etc.)?
Yes, directly to their traveler profile, linked to their booking.
Can I offer optional add-ons during booking?
Yes — add-ons can be attached to specific trips and selected at checkout.
The Collaborative Journal
What is the trip journal?
A shared space where your guide and your travelers capture photos and moments from the trip together — something travelers can keep and share afterward.
Do travelers have to use it?
No, it's there for anyone who wants to engage with it.
Can travelers comment or react to entries?
Yes.
Tipping
Can guests tip guides and staff digitally?
Yes — tips can go to guides, drivers, and hotel staff separately, using payment methods appropriate to your region.
Reporting & Support
What reporting do I get?
Bookings, revenue, occupancy, and customer reports, filterable and exportable to Excel/CSV.
Who supports my travelers?
Your team does, using Kapuli's built-in tools — inquiries from your website become trackable cases automatically. Kapuli supports your staff on the platform itself.
Your Brand
Will my brand stay front and center?
Yes — the booking experience runs under your brand and your domain, with no third-party name in the flow.
Can customers still reach me directly for custom requests?
Absolutely — nothing about Kapuli changes how your customers reach you.